💳 Refund Policy

1 Overview

WicketNexus offers annual software-as-a-service licences for cricket league management. Because our service involves immediate access to a digital platform, our refund policy is structured around a satisfaction window rather than a physical product return process.

Our core commitment: if the platform is materially not functioning as described and we cannot resolve it within a reasonable time, you are entitled to a refund. We do not offer refunds simply because you changed your mind after extensive use.

2 Subscription Plans at a Glance

* Subject to eligibility conditions in Section 3.

3 Refund Eligibility

You may request a full refund if all of the following conditions are met:

• The refund request is made within 7 days of the original purchase date.
• The platform had a critical defect (scoring engine failure, inability to create matches, login broken) that prevented normal use and was reported to us but not resolved within 72 hours.
• You have not used the platform to run more than 5 live match scoring sessions.
• The issue is on our end — not caused by incorrect server setup, custom hosting configuration, or third-party factors outside our control.

Renewals: Refunds for annual renewal payments (not first-time purchases) are considered on a case-by-case basis within 3 days of the renewal charge. Contact us promptly if you were charged in error.

4 Non-Refundable Situations

The following situations are not eligible for a refund:

• You changed your mind after using the platform extensively (more than 5 scoring sessions).
• You purchased the wrong plan and have already used its features.
• Your server or hosting environment does not meet the minimum requirements (PHP 7.4+, MySQL 5.7+, Apache).
• You failed to use the platform during the subscription period.
• The refund request is made after 7 days of the purchase date.
• Your account was suspended or terminated due to a violation of our Terms & Conditions.
• Partial months — we do not offer pro-rated refunds for unused months within an annual plan.
• Purchases made during a promotional discount period (unless the platform has a critical defect).
• Setup or customisation services rendered, if any.

5 How to Request a Refund

6 Refund Processing & Timeline

Approved refunds are processed to the original payment method:

• Razorpay / Cashfree / CCAvenue: Refund initiated within 2 business days of approval. Credits typically appear in your bank account or card statement within 5–10 business days, depending on your bank.
• UPI payments: Refunds are credited to the originating UPI account within 3–5 business days.
• Net banking / NEFT: Refunds are processed within 7–10 business days.

Upon approval of your refund, your licence will be deactivated and platform access will end. Any data you wish to retain must be exported (or backed up by us upon request) before deactivation.

7 Exceptional Circumstances

We handle genuinely exceptional situations with discretion. If our platform experiences a sustained outage (more than 48 consecutive hours) during an active subscription, we will, at our discretion, offer one of the following:

• A pro-rated subscription extension equal to the outage period.
• A partial credit towards your next renewal.
• In severe cases (7+ days of total outage), a full or partial refund.

Planned maintenance windows communicated at least 24 hours in advance do not qualify as outages for this provision.

8 Cancellation & Downgrade

WicketNexus annual plans do not auto-renew, so there is no cancellation needed to prevent future charges. Your plan simply lapses at the end of the subscription year.

If you wish to downgrade your plan mid-year, the downgrade takes effect at the start of your next renewal period. No refund is issued for the difference in plan price for the current period.

If you wish to upgrade your plan mid-year, you pay the price difference for the remainder of the current period (pro-rated). Contact us for an upgrade invoice.

9 Contact Us